- Find out about My M&M's®
- My order
- - Delivery prices and delays
- - Amending delivery
- - Delivery in the UK
- - International delivery
- - Transport conditions
- - Shipping and delivery terms
My M&M's® The My M&M's® brand belongs to the Mars Incorporated food group, which produces and sells highly reputed confectionery, and ice cream brands such as Mars®, Bounty®, Balisto®, Maltesers®, Twix®, Snickers®, Celebrations® and M&M's® worldwide.
The My M&M's brand is dedicated to the online customisation of the famous M&M's®, and is managed for Europe by Mars Chocolat France, a wholly-owned subsidiary of Mars Incorporated.
The My M&M's website is available in the following countries:
Mainland France and Corsica: www.mymms.fr
United Kingdom:http://www.mymms.co.uk/The website The www.mymms.fr website is administrated by:
Mars Chocolat France
3 rue de la Sandlach
Our product is available for both personal and professional use: for B2B click on the Corporate gifts link on the home page or use the following address http://www.mymms.fr/b2b
To place an order, you must register with the site by creating an account.
You can contact our Customer Relations Department:
* By Telephone by calling: 0 845 603 7563 (cost of a local call from a landline) Monday to Friday from 9 am to 4 pm
* By e-mail: "contact us" heading from the website's home page.
The My M&M's® website is available in the following countries:
Metropolitan France and Corsica: www.mymms.fr
The Netherlands: www.mymms.nl
Germany: www.mymms.dePress relationsAre you a journalist and would like to find out more about My M&M's®? Contact us by e-mail.Recruitment Are you looking to join an international group that is a leader on its market with top brands known throughout the world? Please click on this link for all applications.The product My M&M's® are real Chocolate M&M's® customised according to your choice of colour and printed with the message of your choice. My M&M's® is a permanent offer sold exclusively online.
It is only possible to customise the Chocolate M&M's® variety of M&M's®; a customised version of the Peanut M&M's® variety is not available, due to their irregular shapes.For all occasions Love, birthdays, weddings, births and christening, holidays or celebrations. My M&M's® are suitable for a host of occasions, for any event in your life or at any time of the year.Printing Each of the My M&M's® sweets is printed directly.
Once produced, your My M&M's® display your customised message on one side and the brand's distinctive "m" on the other. Your message is printed in dark grey letters, and the "m" in grey.
It is not possible to order genuine M&M's® without the "M"Colours My M&M's® work in colour pairs. Choose 2 colours from the selection available when placing your order. For example, if you choose red and white, a bag or box of My M&M's® will contain an assortment of red and white sweets. Run a simulation by clicking on the "Go" button on the My M&M's® website home page to test how your colours look. We make every effort to reproduce the rendering of your My M&M's® as closely as possible. However, variations may appear between the colours illustrated in the graphics palette and the actual colours of your My M&M's®.Message You can write up to 2 customised messages on your My M&M's® sweets. You have 2 lines of 8 characters for each message. You must enter at least one message. Your messages will appear alternately on each of the 2 colours selected. Each sweet will comprise a message side and a side marked with an "m".
* Example 1: you choose blue and white for your My M&M's® sweets and want to write "Happy bday Mum" / "I love you"
Your first message:
(1st line): "Happy"
(2nd line): "B'day Mum"
Your second message:
(1st line): "I love"
(2nd line): "you"
Your 2 messages will appear alternately on the blue sweets and the white sweets.
* Example 2: You don't want to write a second message. You choose yellow and orange for your My M&M's® sweets and want to write "Well done Dad" on them.
Your message will appear on all the yellow and all the orange sweets.
Run a simulation by clicking on the "Go" button on the My M&M's® website home page to test how your messages lookMessage check The messages are systematically checked by our Customer Relations Department. We do not accept messages of a racist, violent, defamatory, pornographic, vulgar, etc. nature. In addition, certain restrictions are imposed with regard to registered trademarks and other protected names. All of this information can be found in full in our Terms and Conditions of Sale.Packaging We make every effort to offer a varied range of packaging to meet the different needs of our customers: individual bags, bags to share, gift bags and boxes.
There is a minimum quantity required for each type of packaging. This minimum quantity is indicated under each type of packaging during the order process.
Our packaging bears the Eco-Emballage logo; we contribute to material recycling, waste sorting and the recycling system.Personalised cardYou can add a personalised card to your order from My M&M's®: with its 2 flaps, this card offers you 250x176 mm of space entirely dedicated to your message.You can write up to 400 characters per flap. Your card will be delivered in an envelope inside your parcel.
To take advantage of this service, follow the 3 steps for creating your My M&M's® then click on "Add a personalised card" and follow the instructions.Production and packaging Your My M&M's® are produced and packed in our French factory located in Alsace.Samples As our products are totally customised and made to order, we cannot supply free samples. If you would like to discover My M&M's® before organising an event, we suggest that you place a first order with the minimum quantities.PricesPrices are indicated during the ordering process when selecting your packaging. You can also consult the Prices and benefits page.Ingredients My M&M's® uses the original Chocolate M&M's® recipe: sweets with a milk chocolate-filled centre coated in a fine layer of sugar.
Chocolat au lait (70%) enrobé de sucre fin et drageifié
Ingredients: sugar, cocoa mass, skimmed milk powder, lactose and milk proteins, cocoa butter, milk fat, vegetable fat, glucose syrup, starch, emulsifiers (soya lecithin, E445), colours (E100, E120, E132, E133, E150a, E150c, E150d, E153, E160a, E160e, E162, E163, E171, E172.), dextrin, glazing agents (carnauba wax, beeswax), vegetable oil, flavourings, salt. (May contain: peanut, hazelnut, almond). Milk chocolate contains milk solids 14% minimum .
Milk chocolate contains vegetable fats in addition to cocoa butter.
The safety of all the ingredients used in My M&M's® products has been established and these ingredients are used in accordance with the regulations in force. The ink used to print the logo and your messages is completely edible. It is a food ink consisting of ingredients that comply with all of our strictest purity and quality standards.Cultural and religious requirements At present, My M&M's® do not meet kosher or halal certification requirements.Allergens All of the ingredients that make up My M&M's® are listed on our packaging. The My M&M's® recipe does not include peanuts but the presence of other allergenic ingredients may sometimes be found in "trace" form.
My M&M's® are produced on a separate production line but in the same factory as Peanut M&M's®. For this reason, as a safety measure and because we are extremely attentive to the information provided to our consumers, the information "Traces: peanuts, hazelnuts, almonds" appears on the packaging.PreservationWe guarantee an optimal period of consumption of 31 weeks, and the best before date is always indicated on the packaging. Keep your My M&M's® at a room temperature, between 18°C and 22°C, and away from humidity, heat and direct sunlight. Do not refrigerate, and keep your products in their original packaging.
If you are storing your products, they should ideally be kept in the original packaging used for transportation.Choosing your messages Choose messages tailored to your events and/or your recipients.
Most keyboard characters are allowed, please ensure that the characters are legible: - Consider using capitals - Do not use too many punctuation marks - Space out your text - Abbreviations are allowed
However, in accordance with the legal provisions in force, My M&M's® reserves the right to refuse messages contrary to the ethics of our company and that may damage our brand image. Our Department checks the messages.
Any message that does not comply with the rules mentioned below, set out in full in our Terms and Conditions of Sale, may be refused.
* Refrain from using words or messages that are reprehensible, shocking or derogatory, insulting, vulgar, threatening, sexual or racist or any other message that would violate applicable laws.
* Please take care not to use brand names, the names of companies, products, or slogans identifying a brand and/or a company, celebrities, specific sports teams, major events, monuments, schools or institutions if you are not the proprietary owner or licensee.
* Avoid any message with a political connotation.
The printed My M&M'S® are designed for personal use. Any promotional use must be subject to our authorisation.Placing an order
You can place an order either by creating an account, or by providing your contact details when making your order.
You can access your account with your username and password by clicking on the My account link on the home page of the My M&M's website.
The order comprises several steps:
* Create your My M&M's®: choice of colours, message and packaging
* Check and confirm your order
* Enter the payment details
* You are sent a confirmation e-mail for your order.
To place several orders, repeat the process from the order confirmation stage: at the bottom of the page, click on "Add other My M&M's®". Your first order is automatically saved in your basket.
At the end of your order, a registration e-mail summarising the details of your order (quantity, price, message, delivery date, billing and delivery address) is sent to you.Using a promotional code If you have a Promotional Code, enter it when confirming your order in the field provided for this purpose.
Please enter your Promotional Code correctly as it was sent to you, without including the asterisk. Also remember to check its expiry date.
Only one Promotional Code can be used at a time.Modifying my orderAn order can only be modified if it hasn't got into the manufacturing process.
If you have opened an account on our website, you can check your order status by logging into "My account" on the home page of the website.
Click on the link "My order". If your purchase status indicates, "being validated", you can still modify it by calling our Customer Relation Team. To do so, please call us at 0845 603 7563 with your order number. Only colour and messages changes will be accepted.Modifying the shipping addressIf you have created an account on our website, please check the status of your order by logging into My account on the home page of the My M&M's website.
In "My orders", if your order status is "Being validated" or "Being prepared", it also means that can still modify the shipping address. To do so, you have to contact our Customer Relation team by phone, with your purchase number.Order trackingIf you have created an account on our website, you can follow the stages of your order online and in real time via the My account section: we will keep you informed of its progress, from the confirmation and details of your purchase to its dispatch.
The 4 steps for an order: * Being validated * Being prepared * Being shipped * Order deliveredMy invoiceYour invoice is available online on payment of your order.
If you have created an account on our website, you can access and print out your invoice by clicking on "My account" on the home page of the My M&M's website and then clicking on "Edit my invoice".Payment method You can pay for your purchase by bank card: Maestro®, Amex®, MasterCard®, Solo® or VISA®. When paying for your order, you choose your card type and are directed to our secure payment server. After completing the payment form, your order is validated and you receive a confirmation e-mail.Security of payments The My M&M's® website uses the latest technologies offered by Worldpay to ensure and guarantee the security of your payments. Payment takes place directly on Worldpay secure servers. All of your bank details are managed by Worldpay without passing through the My M&M's® website.TarifsDelivery date The delivery date is indicated on the My M&M's® website home page for any order placed the same day. On average, you will receive your parcel 10 working days after placing your order. The date indicated corresponds to the maximum delivery date. This date will be shown on your order confirmation.Delivery to a different addressWhen placing your order, you can choose to have your parcel delivered to a different address to your billing address, by choosing the "I would like them to be delivered to another address" option at the bottom of the contact details page. Choose an address from your address book or enter a new delivery address.
On the other hand, if your order has already been made and you have an account on our website, you are invited to check the status prior to delivery by logging into My account via the home page of the My M&M's website and then clicking on the "My orders" tab.
As long as the status of your order indicates "being validated" or "being prepared", the delivery address may still be changed via our Customer Services Department. To do so, contact us by telephone with your order number.Delivery in the UKDelivery is provided by UPS®. We do not deliver to overseas territories and departments.International deliveryMy M&M's® can be delivered to the following countries:
* The Netherlands
* The United Kingdom
Each country has its own dedicated My M&M's® website; prices and delivery conditions may vary from one country to another.
To have a delivery made to these countries, you must place your order on the corresponding My M&M's® website. You can access this site via our www.mymms.eu page.
International deliveries are handled by UPS.
We do not deliver abroad apart from to the above-mentioned destinations.Transport conditions Our commitment: to deliver and store your My M&M's® in optimal conditions. Your products are sent in protected packaging. Our packaging is refrigerated when required due to climate conditions, ice gel packs keep your products cool. Your products are also protected from thermal shocks caused by temperature variations during transportation.Shipping and delivery terms The Products will be delivered to the shipping address that you have indicated in your order. The shipping address does not have to be the same as your invoice address. No Products ordered on the Site www.mymms.co.uk will be shipped to an address outside of mainland UK.Tracking delivery of my parcel As soon as your parcel is shipped, we send you a confirmation e-mail with a Dispatch number and a link allowing you to track the delivery on the UPS website. You can access this information at any time on our website, by logging into your account, under the My orders heading, by clicking on the link attached to your parcel number.Order consisting of several parcels If your order consists of several parcels, our carrier will do everything in his power so that you receive your entire order in a single delivery. Should one of the parcels be missing, please contact our Customer Services Department, which will carry out a search and inform you of the redelivery date.Parcel sent but not received Refer to the shipment number received in the email confirming the dispatch of your parcel and log in to the UPS website to track your delivery. If you do not find the answer there, call our Customer Relations Department and quote your order number.Absent at time of delivery If you are absent upon delivery of your parcel, an attempted delivery notice will be placed in your letterbox. This notice will ask you to contact UPS to arrange a delivery time. If you do not arrange a delivery time, UPS will make two further attempts to deliver to your home.
At your express request to our Customer Relations Department, we can make a new delivery at our cost. However, we decline all responsibility with regard to any damage sustained by the products as a result of additional transport.No attempted delivery notice left If the delivery lead-time has expired and no attempted delivery notice has been placed in your letterbox, contact our Customer Relations department immediately by telephone, quoting your order number.Return conditions If, despite all the care taken with your order and its shipping, you are not satisfied with the quality of our products, contact our Customer Relations Department by telephone, quoting your order number.
No spontaneous and unjustified returns will be accepted without the agreement of My M&M's®. The return of products is subject to the approval of our Customer Relations Department who will send you a returns note.
According to our General Terms and Conditions of Sale, in the event of any return, only products sent back in full, in their original packaging together with a returns note, will be accepted.
We will pay for the return shipment costs.
Accepted return requests give rise to the exchange of the damaged or non-compliant product, or compensation (discount, reduction voucher, full or partial refund).Product returnsAccording to our General Terms and Conditions of Sale, in the case of a return, only products sent back in full, in their original packaging and accompanied by a returns note, will be accepted.
To return your products:
- Contact our Customer Relations Department who will approve your request and send you a returns note by email
- Print the returns note
- Attach it to your parcel
- France: take your parcel to a post office or follow the instructions provided by our Customer Relations Department.
- Belgium, Netherlands, Italy, Germany: follow the instructions provided by our Customer Relations Department, the carrier will collect the parcel from your address.
The return shipment costs will be paid by My M&M's®.Refunding conditions The right to a refund only applies insofar as the products are returned in full, in their original packaging, along with the return slip. My M&M's® reserves the right to refuse an exchange or a refund if the products returned do not comply with these conditions.
You will be refunded within 7 working days, with your bank account being recredited. You will receive a refund confirmation by e-mail. Interbank time frames may mean that the credit on your account may take several days to come into effect.Forgotten password Click on the My account heading at the top of the website page. Then click on the "Lost your password?" link. Enter your e-mail address and you will receive your password without delay.Customer Relations Department Are you looking for information? Advice? Do you have a comment or a suggestion about our products? We would love to hear from you and will do our best to satisfy you.
[ For more information or advice on our products: ]
You can contact our My M&M's® Customer Relations Department
- By telephone on 0 969 320 501 (cost of a local call from a landline), Monday to Friday from 9 am to 4 pm.
- By e-mail: go to the website home page and click on the Contact us link.My account Your My M&M's® account groups together all of the information about you:
- My personal information: groups together all of your specific information, your billing address, contact details, password and subscription to our newsletters
- My orders: this heading allows you to view your orders and track their shipping.
- My address book: save your delivery addresses for your orders.
You can access it at any time to change your personal data.
To create an account, click on the "My account" heading at the top of the website page. Then click on "Create your account" to access the registration form.Sponsoring Tell your friends about My M&M's®. Click on Recommend a friend at the bottom of the website page: state their e-mail and first name, add an accompanying message if you wish and click on "OK". They will receive a personal e-mail allowing them to discover My M&M's®.
On the first order made by each of your recommended friends, you will receive 5 euros off your next My M&M's® order, in the form of a promotional code. Each purchase voucher is valid for a single order. They cannot be used in conjunction with any other offer.Newsletter To receive our Newsletter and keep up to date with our news, sign up by clicking on the Newsletter link on the My M&M's® website home page.
Terms and conditions for the Express delivery service
Need your MyM&M's® the next day? Express delivery (up to 2 working days, depending on recipient's location) is now available for additional £8.
Express delivery is available under the following terms and conditions:
Delivery on next business day if:
- order finalised before 10am
- order is among the first 150 orders
- order is placed Mon-Thu (from october 1st-May 31st) or Mon-Wed (from June 1st-September 30th)
- You requested delivery in a place that can be reached within 24 hours.
If these terms and conditions are not met, delivery will be:
- Within max. 3 business days if order is placed Mon-Thu (from october 1st-May 31st) or Mon-Wed (from June 1st-September 30th)
This delivery method is not available for orders of several products (greeting cards are an exception to this condition) and a maximum quantity of products per per order must not be exceeded:
|Product||Standard bag(s)||Design bag(s)||Organdy bag(s)||1.5kg bag||Gift box(es)||Stars casket||Love casket||Christmas casket + sprites dispenser||Gift box + sprites dispenser||Dispenser pack||Birthday casket||Deco case||Christmas casket||Tube||Father Christmas casket|
The option will no longer be available after 450 orders per day.
When choosing the delivery place the available delivery options and latest delivery date will show up.
My M&M’s reserves the right to deactivate the express delivery option if necessary. In this case, you can choose the standard delivery method.